When
A booking is confirmed.
Then
Send the confirmation, then the itinerary seven days before departure.
Result
Guests have everything they need in one place.
WHAMAA for Travel & Hospitality
Guest communication that travels with your customers
Answer package enquiries, confirm reservations, share itineraries and reminders, and support guests wherever they are, on the app they use while travelling.
Industry challenges
Customer communication challenges in travel & hospitality
Customers on the move
Travellers need information quickly, often from another country.
Many pre-booking questions
Package enquiries involve dates, inclusions, prices and options.
Scattered documents
Itineraries, vouchers and confirmations are spread across emails.
Around-the-clock expectations
Guests expect help at any hour and in any time zone.
How WHAMAA helps
Support for every stage of the trip
WHAMAA helps travel and hospitality businesses respond faster, keep guests informed and handle requests efficiently.
Convert enquiries
Answer package questions instantly and connect serious travellers to advisors.
Share key information
Send confirmations, itineraries and reminders automatically.
Support guests
Handle requests and changes in a shared inbox, any time of day.
Use cases
WhatsApp use cases for travel & hospitality
Package enquiries
Answer questions about destinations, dates and inclusions.
Booking communication
Collect details and confirm options in chat.
Reservation confirmation
Send booking confirmations instantly.
Itinerary sharing
Share itineraries, vouchers and travel documents.
Reminder notifications
Check-in, departure and payment reminders.
Customer assistance
Help with changes, extras and questions during the trip.
Feedback
Collect reviews and feedback after the stay or trip.
Promotional campaigns
Share seasonal offers with opted-in past guests.
Customer journey
The traveller journey
From inspiration to the next booking.
- InspireAds and offers
- EnquirePackages and options
- BookConfirmation in chat
- PrepareItinerary and reminders
- TravelHelp on the go
- ReviewFeedback and next trip
Relevant features
WHAMAA capabilities for travel & hospitality
Automation examples
Realistic automations you can launch
When
Check-in is tomorrow.
Then
Send check-in details and offer extras such as transfers or late checkout.
Result
A smoother arrival and extra revenue opportunities.
When
Two days after checkout.
Then
Ask for feedback and share a review link with happy guests.
Result
More reviews and insight into the guest experience.
Integration opportunities
Connect the systems you already run on
Connect booking and guest systems so updates are automatic.
Booking engine
Trigger confirmations and reminders from reservations via the API.
Property management system
Share check-in and stay details with guests.
Payments
Send deposit and balance payment links.
Benefits
What improves when conversations are organised
Faster enquiry response
Travellers get answers while comparing options.
Better-informed guests
Key documents and details in one chat.
Support across time zones
Automation plus a shared inbox for your team.
More repeat bookings
Stay in touch with past guests.
FAQ
WhatsApp for travel & hospitality: FAQs
Can we support guests in different time zones?
Yes. Automated flows answer common questions at any time, and messages can be scheduled for each guest’s local time.
Can we share travel documents on WhatsApp?
Yes. Itineraries, vouchers and confirmations can be shared as documents or links. For sensitive documents, consider linking to your secure portal.
Can guests request extras like transfers?
Yes. Offer extras through buttons and route requests to your team or booking system.
Can hotels use WHAMAA too?
Yes. Hotels use WhatsApp for pre-arrival messages, check-in information, guest requests and feedback.
Let's map WhatsApp to your travel & hospitality customer journey
Tell us how your customers reach you today. We will show you which conversations to automate first.
Prefer to chat? Message us on WhatsApp