AI WhatsApp Chatbot
A WhatsApp chatbot that helps customers and knows when to hand over
Answer routine questions instantly, guide customers with buttons and menus, collect the details your team needs and pass complex conversations to the right person.
The challenge
Customers ask the same questions all day
Opening hours, prices, order status, availability. Your team answers them again and again, while new enquiries wait in the queue.
Repetitive work
Agents spend much of their day on questions that have the same answer every time.
Out-of-hours gaps
Messages that arrive at night or at weekends go unanswered until someone is back.
Missing information
Agents have to ask for order numbers, names and details before they can help.
The WHAMAA approach
Conversation flows that do the routine work
Design chatbot flows visually, combine guided menus with free-text understanding where it is supported, and keep a person in the loop for anything sensitive.
- Visual flow builder with buttons, lists, questions and conditions
- FAQ answers maintained from a simple source, such as a Google Sheet
- Data capture: names, emails, order numbers, preferences
- Intent-based routing to the right team or flow
- Seamless handover to a human agent with full context
Key capabilities
What you can do with AI WhatsApp Chatbot
FAQ automation
Answer common questions about products, pricing, policies and opening hours in seconds.
Lead qualification
Ask qualifying questions, score answers and send ready-to-talk leads to sales.
Conditional flows
Branch conversations based on answers, customer tags, time of day or data from your systems.
Multilingual replies
Offer flows in the languages your customers use, where configured for your account.
Human handover
Pass the conversation to an agent at any point, with the chat history and captured details attached.
No-code content
Update answers and menus without a developer, including from a connected Google Sheet.
Business benefits
What changes for your business
Instant answers, around the clock
Customers get help the moment they message, including outside working hours.
More time for complex conversations
Your team spends its time where people add the most value.
Better-prepared agents
Agents receive conversations with the key details already collected.
Consistent information
Every customer receives the same accurate answer, every time.
Example workflow
Example: a support chatbot with handover
A typical flow for a business handling order and product questions.
- 01
Customer messages
A customer writes in, or taps a button on your website.
- 02
Bot greets and asks
The chatbot shows a short menu and asks what they need.
- 03
Details captured
It collects the order number and checks the status where an integration is set up.
- 04
Resolved or routed
Simple requests are answered; anything else goes to the right agent.
Inside the platform
Build and change flows in minutes
Drag in questions, buttons and conditions, then publish. You can see exactly where each customer is in a flow and step in at any time.
- Visual builder, no code required
- Test flows before going live
- Fallback rules when the bot is unsure
Integrations
Works with the tools you already use
Connect WHAMAA to your store, CRM and business systems so conversations carry the right context.
How it works
From setup to results
- 01
List your top questions
Start with the 10 to 20 questions your team answers most often.
- 02
Design the flow
Build menus, questions and answers in the visual builder, or with our team’s help.
- 03
Set handover rules
Decide when a person should step in and which team receives the conversation.
- 04
Launch and improve
Review conversations and analytics, then refine answers and add new flows.
FAQ
AI WhatsApp Chatbot: frequently asked questions
Do I need coding skills to build a WhatsApp chatbot?
No. Flows are built visually with buttons, questions and conditions. Answers can also be maintained in a connected Google Sheet. Our team can help you design your first flows.
Does the chatbot use AI?
WHAMAA combines structured flows with AI-assisted understanding where it is enabled for your account. Structured flows give you full control over what the bot says; AI features help with free-text questions. We recommend starting with clear flows and adding AI where it improves the experience.
Can customers reach a human agent?
Yes. You can offer a “Talk to a person” option at any point, and set rules that hand over automatically, for example when the bot cannot answer or the customer is a priority account.
What happens when a chatbot session limit is reached?
Plans include a set number of chatbot sessions. If you reach the limit, your team can continue to reply manually, or you can add sessions from your plan. Our team can advise on the right allowance for your volume.
Give customers instant answers on WhatsApp
See how a chatbot built for your business would work.
Prefer to chat? Message us on WhatsApp