When
An invoice is issued.
Then
Send the invoice summary with a secure payment link.
Result
Customers can pay in a few taps.
Transactional Notifications
Keep customers informed and reduce “any update?” messages
When customers know what is happening with their order, payment or account, they contact you less and trust you more. WHAMAA sends those updates automatically, on WhatsApp.
Common challenges
What gets in the way today
Status enquiries
Support teams spend time answering questions about orders and requests.
Late payments
Invoices and reminders get lost in crowded inboxes.
Missed critical alerts
Important account or service messages are not seen in time.
Disconnected systems
Updates depend on staff sending them manually.
How WHAMAA helps
Automated updates from the systems you already use
WHAMAA connects to your store, billing, booking or internal systems and sends the right update the moment something changes.
Event-driven
Updates are triggered by real events, not manual effort.
Actionable
Buttons let customers pay, track, confirm or ask for help.
Measurable
Delivery and read status show who received each update.
Customer journey
Notification lifecycle
From business event to customer action.
- EventOrder, payment or status change
- TemplateApproved utility message
- DeliveredSent to the opted-in customer
- ActionTrack, pay, confirm or reply
- SupportAgent help if needed
Platform capabilities
The WHAMAA capabilities behind this solution
Automation examples
What this looks like in practice
When
An invoice is three days overdue.
Then
Send a polite reminder and offer help from the accounts team.
Result
Fewer late payments and less chasing.
When
A service request changes status.
Then
Notify the customer and include the next step.
Result
Fewer status enquiries to your team.
Benefits
The outcomes you can expect to work towards
Fewer enquiries
Customers have the answer before they ask.
Faster payments
Clear reminders with direct payment links.
Higher visibility
Updates customers actually see.
More trust
Proactive communication builds confidence.
FAQ
Questions about transactional Notifications
What is a transactional notification?
A message triggered by a specific transaction or account event, such as an order confirmation, payment reminder or status update. On WhatsApp these are usually sent as utility templates.
Can we send one-time passwords?
Yes. One-time passcodes are sent as authentication templates, which Meta treats as a separate category.
What if a customer replies to a notification?
The reply opens a conversation that a chatbot or agent can handle, so customers can get help in the same thread.
How quickly are notifications sent?
Notifications are sent as soon as WHAMAA receives the event from your system, subject to WhatsApp delivery to the customer’s device.
Automate the updates your customers wait for
We will help you connect your first notification triggers.
Prefer to chat? Message us on WhatsApp